IT Support Administrator

SUMMARY: Delphinus Engineering, Inc. is seeking an associate level support administrator to join our IT infrastructure team in our Norfolk, VA office. The ideal candidate will be able to serve a hybrid role between support and multiple facets of system administration that encompasses a broad range of technologies. Reporting to the Sr. System Administrator of IT Infrastructure, a successful candidate will have a passion for customer service and strong technology skills to provide technical support to 250+ end users across the organization.

LOCATION: Norfolk, VA.

  • Troubleshoot all user requests and technology issues of over 250 employees in Norfolk, Philadelphia, San Diego, Bremerton, and traveling workers.
  • Respond with a sense of urgency leveraging problem-solving abilities to issues that occur at all times via helpdesk system, email, phone or remote access, if necessary
  • Administration of Windows 7, Office 365 and network VPN access
  • Manage the purchasing, configuring, and deployment of mobile phones
  • Provide Mobile Device Support utilizing (AirWatch MDM)
  • Manage Laptop/Desktop imaging, software load, and deployment
  • Virus and Malware removal, security and prevention
  • Maintain hardware inventory including shipping and receiving
  • Consistently learn new technologies and actively search for ways new technologies could be used to improve the work environment

MANDATORY REQUIREMENTS:

  • 2-3 years relevant experience in a systems administrator or tech support role
  • Experience with administrating or maintaining Windows 7/10
  • Strong understanding of desktop, laptop, mobile device hardware and software
  • Experience with building, deploying and upgrading desktops and Laptops
  • Knowledge of security in a Windows environment and permissions management
  • Mobile phone administration
  • Security+ certification or ability to obtain within 6 months
  • Associates Degree (Bachelor’s Degree preferred) 

 

ADDITIONAL REQUIREMENTS:

  • Experience with Microsoft Windows Server 2008/2012/2016, including Active Directory, etc.
  • Server hardware knowledge (hands-on experience a plus)
  • Linux administration including CentOS and Ubuntu
  • SharePoint and Office 365 administration

 

Delphinus Engineering Inc., is an EOE/M/F/Vet/Disabled employer.

Interested personnel should submit an electronic copy of their resume to careers@nulldelphinus.com

Requisition No. DELPH108 (please ensure that you reference this number when submitting for this position)